Miguel Balparda

A day in support

Senior Developer Nexcess
   

Abstract:

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Tech Talk

For the last couple of years I’ve been helping Support teams to solve countless Magento 2 issues from all around the globe as the platform evolved. But before this, I used to be on the other side of the phone as a developer, contacting the Support to have my issues resolved and I can’t say I was always educated.
After all this time, it is now clear: how to effectively work with a Support team as a developer is a vastly underrated skill everyone should learn to have easier interactions and faster solutions.
In this presentation I will talk about what happens on the other side of this phone/email with real world examples where Support engineers meet customer in an always volatile environment.