LiveHelp® is the most complete platform for Digital Customer Care, developed by the Italian web factory Sostanza Srl, for companies aiming to offer an extraordinary online customer care and shopping experience.
The platform core is the live chat, strong tool for e-Commerce website: interacting with customers in real time helps reduce cart abandonment and increase cart value.
LiveHelp® chat is integrated into Magento platform thanks to an advanced plugin that monitors cart value, can exchange data with any CRM and measure agents’ performance. Other available tools are the chatbot and the ticket software to manage requests offline.
The consultancy provided and the attention for agents’ training complete the offer of a high-level solution.