LiveHelp® is the live chat developed by Sostanza srl, Italian software house with 20 years’ experience in web services, for companies aiming to offer an extraordinary online customer care and shopping experience.

LiveHelp® has been created especially for e-commerce websites, to reduce cart abandonment thanks to the agent’s presence that can give information in real time during the shopping, and it has evolved to an integrated communication solution: it can exchange data with any CRM and Business Intelligence system, to measure and maximize ROI.

LiveHelp® is integrated into Magento platform thanks to an advanced plugin, that allows to chat with users monitoring their carts, to measure the performances of each chat and to choose the area of the site which show the engagement button (categories , products, funnel, checkout).